The front ends
7 page bodies, all HeroUI v3. Jev's answers pick one per visitor.
Outage
need = outageIs it just you, or the whole street?
We check live faults from the network operator for your postcode.
Before you call
- Look outside: are neighbours' lights or street lights off too?
- Check your fuse box. If a trip switch is down, push it back up.
- On a prepayment meter? Check it still has credit.
Power cut? Call 105, free, day or night
105 puts you through to your local network operator, who fixes cables and substations. If you smell gas, leave the building and call 0800 111 999.Bill explainer
need = bill_shockYour October bill: £194.40
+£84.10 on SeptemberExample account. Most of the rise is heating: October was 4°C colder.
| What | September | October | Change |
|---|---|---|---|
| Electricity used | £61.20 | £98.70 | +£37.50 |
| Gas used | £32.40 | £71.10 | +£38.70 |
| Standing charges | £16.70 | £16.60 | −£0.10 |
| Estimated reading adjustment | £0.00 | £8.00 | +£8.00 |
Compared with similar homes
Your use is about average for a 3-bed terrace58%
Moving home
need = moving_homeTell us you're moving
Three short steps. We'll close your old account and send a final bill.
What's happening?
Quote & compare
need = switchingGet a price in under a minute
Monthly estimates for a typical home. No account needed to look.
Home size
Fix 12
Most popularPrice locked for 12 months
£112 / month
Fix 24
Price locked for 24 months
£118 / month
Payment support
need = payment_supportLet's find something that helps
You won't be cut off while we work this out together. Pick whatever feels easiest; you can change your mind later.
What would help most right now?
Spread what you owe over up to 12 months
No reminders and no extra charges while you get advice
Takes two minutes; most people miss at least one
A specialist team; we'll never try to sell you anything
General help
need = otherHow can we help?
Search our help, or start from a popular topic.
Clarify
need = unclearor confidence < 0.5Which of these is closest?
So we can show you the right page first time.