Every screen
What Jev's decision can open, one per need.
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Report fraud
Stop. Don't send any more money.
We'll never ask you to move money to a “safe account”, read out a code or install an app. If someone did, hang up. It was a scam.
Which payments weren't you?
What happens next
We freeze your cardStraight away, so nothing else can go out.
We look into every paymentOur fraud team usually replies within 24 hours.
We'll message you in the appWe never call to ask for a code or to move money.
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Money worries
Let's take this one step at a time
Lots of people talk to us about money. Nothing you share here affects your credit score.
Bills before payday£640
Left to spend£410
Days to payday9
What would help most?
Pause overdraft fees for 30 daysWhile you get advice. No catch.
Line up bills against paydaySee what's due when, and what can wait
Check what you could getBenefits, grants and social tariffs
Talk it through with usReal people, every day 8am to 8pm
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Help
Popular topics
Lost or stolen cardFreeze it, report it, order a new oneScam or fraudStop payments you don't recogniseProblem with a paymentRefunds, cancelled subscriptions, wrong chargesMoney worriesBreathing space, a plan and someone to talk toSaving for somethingPots, goals and round-ups
Get in touch
Chat with usWe usually reply in a few minutes
Call us0808 157 0193, 24 hours a day